How to Fix Software and File Opening Issues？

For Windows
For macOS
- Reinstallation and Cache Clearing

If you encounter issues like being unable to open/save projects, unable to launch the software, or unable to activate the program. Below are some simple solutions you can try:

For Windows #

Administrator Account #

Standard User Account #

Change Temp Directory: change the software’s temporary directory to a non-system drive.

On the Flip PDF Plus/Pro/Corporate uploading interface, click [Preferences] at the bottom -> click [ブラウズ] to change to a non-system drive -> [確認]

Reinstallation and Cache Clearing #

If the above steps do not resolve the issue, try the following:

Reinstall the Program:

Uninstall your current version
Download and reinstall the latest version from the official website.

Delete Cache Directory : After reinstallation, you’ll need to delete the program’s cache directory. This helps ensure no corrupted files are causing the problem.

Flip PDF Plus Corporate users can delete the folders located at:

C:\Users\AppData\Roaming\com.wonderidea.newflippdfcorp

C:\Users\AppData\Roaming\FlipPDFPlusCorp

Flip PDF Plus Pro users can delete the folders located at:

C:\Users\AppData\Roaming\com.wonderidea.newflippdfpro

C:\Users\AppData\Roaming\FlipPDFPlusPro

Flip PDF Plus users can delete the folders located at:

C:\Users\AppData\Roaming\com.wonderidea.newflippdf

C:\Users\AppData\Roaming\FlipPDFPlus

Restart the Program: Once completed, attempt to run the program again.

For macOS #

Reinstallation and Cache Clearing #

Reinstall the Program:

Uninstall your current version
Download and reinstall the latest version from the official website.

Delete Cache Directory: After reinstallation, you’ll need to delete the program’s cache directory. This helps ensure no corrupted files are causing the problem.

Flip PDF Plus Corporate users can delete the folders located at:

/Users/$USERNAME/Library/ApplicationSupport/com.wonderidea.newflippdfcorp

/Users/$USERNAME/Library/Application Support/FlipPDFPlusCorp

Flip PDF Plus Pro users can delete the folders located at:

/Users/$USERNAME/Library/ApplicationSupport/com.wonderidea.newflippdfpro

/Users/$USERNAME/Library/Application Support/FlipPDFPlusPro

Flip PDF Plus users can delete the folders located at:

/Users/$USERNAME/Library/ApplicationSupport/com.wonderidea.newflippdf

/Users/$USERNAME/Library/Application Support/FlipPDFPlus

Note： Replace $USERNAME with your actual macOS username.

Restart the Program: Once completed, attempt to run the program again.

If these solutions don’t work, you can contact our customer support team for further assistance.

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How to Fix Software and File Opening Issues？

For Windows #

Administrator Account #

Standard User Account #

Reinstallation and Cache Clearing #

For macOS #

Reinstallation and Cache Clearing #

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FlipBuilderヘルプセンター

For Windows #

Administrator Account #

Standard User Account #

Reinstallation and Cache Clearing #

For macOS #

Reinstallation and Cache Clearing #

Was this article helpful?