{"id":25968,"date":"2025-07-28T03:35:21","date_gmt":"2025-07-28T03:35:21","guid":{"rendered":"https:\/\/help.flipbuilder.com\/?post_type=docs&p=25968"},"modified":"2026-07-15T03:34:29","modified_gmt":"2026-07-15T03:34:29","password":"","slug":"how-to-fix-voice-assistant-issues-in-flip-pdf-plus-pro-corp-on-mac","status":"publish","type":"docs","link":"https:\/\/help.flipbuilder.com\/pt\/docs\/how-to-fix-voice-assistant-issues-in-flip-pdf-plus-pro-corp-on-mac\/","title":{"rendered":"Como corrigir problemas com o assistente de voz no Flip PDF Plus (Pro\/Corp) no Mac"},"content":{"rendered":"

<\/p>\n\n\n\n

<\/p>\n\n\n<\/p>\n

Etapa 1: verificar e atualizar os pacotes de voz<\/h2>\n

A funcionalidade de fala integrada do Mac (chamada "say") requer pacotes de voz para converter texto em fala. Se a s\u00edntese de texto em fala falhar, pode ser que os pacotes de voz n\u00e3o estejam configurados corretamente ou precisem ser atualizados. Siga estes passos:<\/p>\n

1. Abra as configura\u00e7\u00f5es do sistema<\/strong><\/p>\n

\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n

a. Clique no logotipo da Apple no canto superior esquerdo da tela e selecione [<\/b>Configura\u00e7\u00f5es do sistema]<\/strong> (ou [Prefer\u00eancias do Sistema] <\/b>dependendo da sua vers\u00e3o do macOS).<\/p>\n

\"\"<\/p>\n

2. Navegar para Acessibilidade<\/strong><\/p>\n

a. Em Configura\u00e7\u00f5es do sistema, role para baixo para encontrar [Acessibilidade]<\/strong>\u00a0<\/p>\n

\u00a0<\/p>\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n<\/p>\n

b. Clique em [Conte\u00fado falado]<\/strong><\/p>\n

\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n

3. Verifique as configura\u00e7\u00f5es de voz<\/strong><\/p>\n

a. No [Conte\u00fado Falado] <\/b>p\u00e1gina, localize o [Voz do Sistema]<\/b> menu suspenso.<\/p>\n

b. Clique no menu suspenso para ver qual voz est\u00e1 selecionada no momento (como Ava, Siri ou Sin-ji).<\/p>\n

\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n<\/p>\n

c. Clique [Personalizar]<\/b>\u00a0no menu suspenso.<\/p>\n

\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n

4. Personalize pacotes de voz<\/strong><\/p>\n

a. Na janela pop-up, voc\u00ea ver\u00e1 uma lista de pacotes de vozes dispon\u00edveis (como vozes em ingl\u00eas como Ava, vozes em chin\u00eas como Sin-ji, etc.).<\/p>\n

b. Marque os pacotes de voz que deseja usar (recomendamos selecionar Sin-ji ou outros pacotes de voz em chin\u00eas).<\/p>\n

\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n<\/p>\n

c. Clique em OK e o sistema come\u00e7ar\u00e1 a baixar esses pacotes de voz (requer conex\u00e3o com a Internet; o tempo de download depende da velocidade da sua rede).<\/p>\n

\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n

5. Confirme a conclus\u00e3o do download<\/strong><\/p>\n

a. Ap\u00f3s a conclus\u00e3o do download, retorne ao [Conte\u00fado Falado] <\/b>p\u00e1gina e selecione o pacote de voz que voc\u00ea acabou de baixar no menu suspenso.<\/p>\n

\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n<\/p>\n

b. Clique no bot\u00e3o de reprodu\u00e7\u00e3o ao lado para testar se voc\u00ea consegue ouvir a voz.<\/p>\n

\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n

6. Tente novamente Flip PDF Plus<\/strong><\/p>\n

a. Abra o Flip PDF Plus, acesse o recurso de assistente de voz e tente converter texto em fala novamente.<\/p>\n

\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n<\/p>\n

b. Se houver uma op\u00e7\u00e3o para selecionar vozes, certifique-se de escolher o pacote de vozes que voc\u00ea acabou de baixar (como Sin-ji).<\/p>\n

\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n

Se esta etapa resolveu o problema, parab\u00e9ns! Voc\u00ea pode continuar usando o recurso de voz. Se ainda n\u00e3o funcionar, continue com as etapas abaixo!<\/p>\n

Step 2: Test Mac’s Speech Function Using Terminalt Here<\/h2>\n

Se a atualiza\u00e7\u00e3o dos pacotes de voz ainda n\u00e3o habilitar a convers\u00e3o de fala, pode haver um problema com a funcionalidade de fala do Mac. Podemos testar isso usando o comando "say" integrado do Mac. N\u00e3o se preocupe \u2014 \u00e9 simples de fazer!<\/p>\n

1. Abra o Terminal<\/p>\n

a. Encontrar [Terminal] <\/b>no seu Mac [Aplica\u00e7\u00f5es]<\/b> > [Utilit\u00e1rios]<\/b> pasta e clique duas vezes para abri-la.<\/p>\n

\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n<\/p>\n

b. Ou use a pesquisa do Spotlight (pressione Command + Espa\u00e7o e digite \u201cTerminal\u201d).<\/p>\n

\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n

2. Listar pacotes de voz dispon\u00edveis<\/strong><\/p>\n

a. No Terminal, digite o seguinte comando e pressione Enter:<\/p>\n

\n\t\t\t\t\n\t\t\t\t\tdiga -v "?"\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n
\u25cf Isso exibir\u00e1 uma lista de pacotes de voz instalados no seu Mac<\/p>\n
\n\n\n
<\/p>\n\n\n\n
<\/p>\n\n\n\n\n\n
<\/p>\n\n\n\n
<\/p>\n\n\n<\/p>\n
\u25cf Anote o nome do pacote de voz que voc\u00ea deseja usar (como Sin-ji ou Ting-Ting).<\/p>\n
\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"
\n\t\t\u00a03.\u00a0 Test Speech: Enter the following command to have Mac speak a sentence:\t\t<\/p>\n
\n\t\t\t\t\n\t\t\t\t\tdiga -v Sin-ji "Ol\u00e1, isto \u00e9 um teste"\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n
\u25cf\u00a0This will make the Sin-ji voice pack say “Hello, this is a test.” If you hear sound, the voice pack is working fine!<\/p>\n
\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n
\u25cf\u00a0If you want to try saving it as an audio file, enter:<\/p>\n
\n\t\t\t\t\n\t\t\t\t\tdiga -v Sin-ji -o test.aiff "Ol\u00e1, isto \u00e9 um teste"\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n
\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n
\u25cf\u00a0Then open [<\/b>Localizador]<\/b>, procure por \u201ctest.aiff\u201d na sua pasta pessoal (geralmente a pasta do seu nome de usu\u00e1rio) e clique duas vezes para reproduzi-lo.<\/p>\n
\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n
4.\u00a0 Try Different Voice Packs: If Sin-ji doesn’t produce sound, try other voice packs, such as:<\/p>\n
\n\t\t\t\t\n\t\t\t\t\tdiga -v Ting-Ting "Ol\u00e1, isto \u00e9 um teste"\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n
\u25cf\u00a0Or use an English voice:<\/p>\n
\n\t\t\t\t\n\t\t\t\t\tdiga -v Ava "Ol\u00e1, isto \u00e9 um teste"\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n
Se o teste do Terminal produzir som, a fun\u00e7\u00e3o de fala do Mac est\u00e1 funcionando normalmente e o problema pode estar no software Flip PDF Plus \u2014 pule para a Etapa 3. <\/p>\n
Se n\u00e3o houver som algum, pode ser um problema no pacote de voz ou no sistema Mac \u2014 pule para a Etapa 4.<\/p>\n
Etapa 3: Verifique as configura\u00e7\u00f5es do Flip PDF Plus<\/h2>\n
Se o comando Terminal disser que funciona normalmente, mas o Flip PDF Plus ainda n\u00e3o funcionar, pode haver um problema de configura\u00e7\u00e3o de software:<\/p>\n
    \n
  1. Verifique a sele\u00e7\u00e3o de voz<\/b>
    a. Abra o Flip PDF Plus e encontre a interface de configura\u00e7\u00f5es do assistente de voz.
    b. Procure op\u00e7\u00f5es que permitam selecionar vozes (como Sin-ji, Ting-Ting ou Ava).
    c. Escolha um pacote de voz que voc\u00ea testou e confirmou que funciona no Terminal.<\/li>\n
  2. Verifique o caminho para salvar<\/b>
    a. Certifique-se de que a pasta onde o software salva os arquivos MP3 (como \u00c1rea de Trabalho ou Documentos) tenha espa\u00e7o suficiente.
    b. Se poss\u00edvel, tente mudar para uma pasta diferente (como selecionar diretamente \u201c\u00c1rea de trabalho\u201d).<\/li>\n
  3. Atualizar software<\/b>
    a. Abra o Flip PDF Plus e verifique se h\u00e1 notifica\u00e7\u00f5es de atualiza\u00e7\u00e3o.
    b. Ou visite\u00a0o site oficial<\/a>\u00a0para ver se h\u00e1 uma vers\u00e3o mais recente dispon\u00edvel para download e instala\u00e7\u00e3o.<\/li>\n
  4. Entre em contato com o suporte<\/b>
    a. If it still doesn’t work, reply to your support ticket.
    b. Tell our support team: You’ve updated the voice packs and the Terminal say command works (if it does).
    \u00a0 i. Mensagens de erro espec\u00edficas no software (como pop-ups de erro).
    \u00a0 ii. Suas vers\u00f5es de sistema e software.<\/li>\n<\/ol>\n
    Etapa 4: Se o terminal tamb\u00e9m n\u00e3o tiver som<\/h2>\n
    Se voc\u00ea n\u00e3o consegue ouvir som mesmo usando o comando say no Terminal, ou nenhum arquivo de \u00e1udio \u00e9 gerado, pode haver um problema com os pacotes de voz ou com o sistema do Mac:<\/p>\n
      \n
    1. Verificar configura\u00e7\u00f5es do sistema<\/b>
      a. Voltar para [Configura\u00e7\u00f5es do sistema] > [Acessibilidade] > [Conte\u00fado falado]<\/b> e garantir [Voz do Sistema] <\/b>tem um pacote de voz v\u00e1lido selecionado.
      b. Tente usar a voz padr\u00e3o da Siri ou da Ava para ver se funcionam.<\/li>\n
    2. Reinicie o Mac<\/b>
      a. \u00c0s vezes, reiniciar pode resolver pequenos problemas do sistema. Ap\u00f3s reiniciar, tente o comando Terminal novamente:<\/li>\n<\/ol>\n
      \n\t\t\t\t\n\t\t\t\t\tdiga -v Sin-ji "Ol\u00e1, isto \u00e9 um teste"\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n
        \n
      1. Verificar permiss\u00f5es<\/b>:\n
          \n
        1. Vamos para [<\/b>System Settings] > [\u00a0Security &\u00a0Privacy] > [Files and Folders]<\/b> e certifique-se de que tanto o Flip PDF Plus quanto o Terminal tenham permiss\u00e3o para acessar suas pastas.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n
          \t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n
            \n
          1. Entre em contato com o Suporte da Apple<\/b>:
            a. Se o comando Terminal say n\u00e3o responder, pode haver um problema com a funcionalidade de fala do macOS Sonoma 14.6.1.
            b. Visite o site oficial de suporte da Apple e envie um problema, explicando que voc\u00ea n\u00e3o est\u00e1 ouvindo som com o comando say no sistema Sonoma 14.6.1.<\/li>\n<\/ol>\n
            Resumo<\/h2>\n
              \n
            1. Primeiro, v\u00e1 para [<\/b>Configura\u00e7\u00f5es do sistema] > [Acessibilidade] > [Conte\u00fado falado]<\/b> para atualizar ou baixar pacotes de voz (como Sin-ji ou Ting-Ting) e tente novamente no Flip PDF Plus.<\/li>\n
            2. Se isso n\u00e3o funcionar, teste com o Terminal usando o comando say, como:<\/li>\n<\/ol>\n
              \n\t\t\t\t\n\t\t\t\t\tdiga -v Sin-ji "Ol\u00e1, isto \u00e9 um teste"\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n
              Or save audio as *.wav format:<\/p>\n
              \n\t\t\t\t\n\t\t\t\t\tdiga -v "Sin-ji" -o "filename.wav" --data-format=LEI16 "ol\u00e1, isto \u00e9 um teste"\n\t\t\t\t<\/code>\n\t\t\t<\/pre>\n
                \n
              1. Se o Terminal funcionar, verifique as configura\u00e7\u00f5es de voz do Flip PDF Plus ou entre em contato com o suporte.<\/li>\n
              2. Se o Terminal tamb\u00e9m n\u00e3o tiver som, verifique as configura\u00e7\u00f5es do sistema, reinicie o Mac ou entre em contato com o suporte da Apple.<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"
                Step 1: Check and Update Voice Packs Mac’s built-in speech functionality (called say) requires voice packs to convert text to speech. If text-to-speech synthesis fails, it might be because the voice packs aren’t configured properly or need updating. Follow these steps: 1. Open System Settings a. Click the Apple logo in the top-left corner of […]<\/p>","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[9],"doc_tag":[],"year_month":"2026-08","word_count":1027,"total_views":"33905","reactions":{"happy":"33","normal":"0","sad":"0"},"author_info":{"author_nicename":"zhusiying","author_url":"https:\/\/help.flipbuilder.com\/pt\/author\/zhusiying\/"},"doc_category_info":[{"term_name":"Design & Customize","term_url":"https:\/\/help.flipbuilder.com\/pt\/docs-category\/design-customize\/"}],"doc_tag_info":[],"author_list":[{"ID":"6","user_login":"Andy","display_name":"Andy","id":"6"},{"ID":"13","user_login":"helpfber","display_name":"help fber","id":"13"},{"ID":"9","user_login":"Jacky","display_name":"Jacky","id":"9"},{"ID":"4","user_login":"Jasmin","display_name":"Jasmin","id":"4"},{"ID":"18","user_login":"Joe","display_name":"Joe Wang","id":"18"},{"ID":"10","user_login":"Lynn","display_name":"Lynn","id":"10"},{"ID":"11","user_login":"manxia","display_name":"manxia","id":"11"},{"ID":"8","user_login":"Shero","display_name":"Shero","id":"8"},{"ID":"3","user_login":"Taby","display_name":"Taby","id":"3"},{"ID":"15","user_login":"WP Dev","display_name":"WP Dev","id":"15"},{"ID":"14","user_login":"yihuang","display_name":"yihuang","id":"14"},{"ID":"5","user_login":"yokiahoke","display_name":"yokiahoke","id":"5"},{"ID":"2","user_login":"Yuki","display_name":"Yuki","id":"2"},{"ID":"17","user_login":"Yvette","display_name":"Yvette","id":"17"},{"ID":"16","user_login":"ZhuSiYing","display_name":"ZhuSiYing","id":"16"}],"knowledge_base_info":[],"knowledge_base_slug":[],"yoast_head":"\nHow to Fix Voice Assistant Issues in Flip PDF Plus (Pro\/Corp) on Mac - FlipBuilder Help Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.flipbuilder.com\/pt\/docs\/how-to-fix-voice-assistant-issues-in-flip-pdf-plus-pro-corp-on-mac\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Fix Voice Assistant Issues in Flip PDF Plus (Pro\/Corp) on Mac - FlipBuilder Help Center\" \/>\n<meta property=\"og:description\" content=\"Step 1: Check and Update Voice Packs Mac’s built-in speech functionality (called say) requires voice packs to convert text to speech. 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