{"id":23746,"date":"2022-01-26T02:35:32","date_gmt":"2022-01-26T02:35:32","guid":{"rendered":"https:\/\/cms.flipbuilder.com\/?post_type=docs&#038;p=23746"},"modified":"2023-04-14T03:34:20","modified_gmt":"2023-04-14T03:34:20","password":"","slug":"how-do-i-report-an-issue-or-feedback-in-flip-pdf","status":"publish","type":"docs","link":"https:\/\/help.flipbuilder.com\/pt\/docs\/how-do-i-report-an-issue-or-feedback-in-flip-pdf\/","title":{"rendered":"Como fa\u00e7o para relatar um problema ou feedback no Flip PDF Plus"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"23746\" class=\"elementor elementor-23746\" data-elementor-post-type=\"docs\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ccf4e9d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ccf4e9d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b9e8576\" data-id=\"b9e8576\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1a4914 elementor-widget elementor-widget-text-editor\" data-id=\"d1a4914\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>O recurso [Feedback] permite que voc\u00ea deixe seu feedback sobre os problemas encontrados no processo de uso. Voc\u00ea pode facilmente compartilhar seus coment\u00e1rios enviando-nos os arquivos de log, capturas de tela relevantes e as solicita\u00e7\u00f5es ou coment\u00e1rios sobre o programa.<\/p><p>Aqui est\u00e3o tr\u00eas maneiras de relatar um problema ou feedback no Flip PDF Plus.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adfa90e elementor-widget elementor-widget-text-editor\" data-id=\"adfa90e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>M\u00e9todo 1: Clique em &quot;relatar este problema&quot; quando encontrar um prompt de erro<\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5481560 elementor-widget elementor-widget-text-editor\" data-id=\"5481560\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Ao usar o programa, se um prompt de erro for exibido, clique em \u201cReport This Error\u201d e abra o [Feedback] para descrever a situa\u00e7\u00e3o que voc\u00ea encontrou.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9507bbf elementor-widget elementor-widget-image\" data-id=\"9507bbf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cms.flipbuilder.com\/wp-content\/uploads\/2022\/01\/Feedback.jpg\" title=\"\" alt=\"Coment\u00e1rios\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ba4cf8 elementor-widget elementor-widget-image\" data-id=\"1ba4cf8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cms.flipbuilder.com\/wp-content\/uploads\/2022\/01\/Report-This-Issue.jpg\" title=\"\" alt=\"Denunciar este problema\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbfdbfc elementor-widget elementor-widget-text-editor\" data-id=\"fbfdbfc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>M\u00e9todo 2: Clique em [Feedback] na barra de menus<\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b86e11 elementor-widget elementor-widget-text-editor\" data-id=\"4b86e11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Voc\u00ea tamb\u00e9m pode dar feedback sobre o software clicando em [Feedback] na barra de menu para nos informar sobre qualquer confus\u00e3o ou problemas encontrados ao fazer seus livros. Ap\u00f3s clicar em [feedback], voc\u00ea ver\u00e1 uma janela pop-up conforme mostrado na imagem a seguir.<\/p><p>Seu feedback \u00e9 composto por cinco componentes distintos.<\/p><p>(1) Satisfa\u00e7\u00e3o. Voc\u00ea pode escolher se est\u00e1 satisfeito ou insatisfeito.<\/p><p>(2) Descri\u00e7\u00e3o. Voc\u00ea pode anotar qualquer solicita\u00e7\u00e3o ou coment\u00e1rio sobre os recursos no espa\u00e7o em branco.<\/p><p>(3) Seu e-mail. Deixe seu e-mail para que possamos entrar em contato caso tenhamos alguma d\u00favida.<\/p><p>(4) Arquivos de log Flip PDF Plus. Voc\u00ea pode anexar seus arquivos de log Flip PDF Plus para nos ajudar a entender o que aconteceu, incluindo Logfile, arquivo config.txt, uma imagem PNG da primeira p\u00e1gina do seu flipbook e arquivo system.js.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88381d5 elementor-widget elementor-widget-image\" data-id=\"88381d5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cms.flipbuilder.com\/wp-content\/uploads\/2022\/01\/Flip-PDF-Plus-Log-Files.jpg\" title=\"\" alt=\"Arquivos de registro Flip PDF Plus\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aac6a0 elementor-widget elementor-widget-text-editor\" data-id=\"5aac6a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>(5) Captura de tela ou mais imagens. Nosso sistema far\u00e1 automaticamente uma captura de tela para voc\u00ea. Voc\u00ea tamb\u00e9m pode adicionar mais imagens para que possamos saber mais detalhes de suas dificuldades.<\/p><p>Depois de confirmar que as informa\u00e7\u00f5es inseridas est\u00e3o corretas, voc\u00ea pode clicar em \u201cEnviar\u201d para relatar seu feedback.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f928eb8 elementor-widget elementor-widget-image\" data-id=\"f928eb8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cms.flipbuilder.com\/wp-content\/uploads\/2022\/01\/Add-Screenshot.jpg\" title=\"\" alt=\"Adicionar captura de tela\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7beaa4 elementor-widget elementor-widget-text-editor\" data-id=\"d7beaa4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>M\u00e9todo 3: Exporte o arquivo de log e envie-nos um e-mail<\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3f2a21 elementor-widget elementor-widget-text-editor\" data-id=\"c3f2a21\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Exporte o arquivo de log para o diret\u00f3rio local.<\/p><p>Clique em \u201cFeedback\u201d&gt; Clique em \u201cFlip PDF Plus log files\u201d &gt; Exportar e salve os arquivos de log.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b99cd55 elementor-widget elementor-widget-image\" data-id=\"b99cd55\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cms.flipbuilder.com\/wp-content\/uploads\/2022\/01\/Export-Log-Files.jpg\" title=\"\" alt=\"Exportar arquivos de registro\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-141f1bc elementor-widget elementor-widget-text-editor\" data-id=\"141f1bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>O arquivo que voc\u00ea exportou \u00e9 um pacote zip. Voc\u00ea pode adicionar imagens mais relevantes como anexo do seu e-mail. E ent\u00e3o\u00a0<a href=\"https:\/\/www.flipbuilder.com\/ticket\/\" target=\"_blank\" rel=\"noopener\">envie-nos o e-mail<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-856f0c2 elementor-widget elementor-widget-image\" data-id=\"856f0c2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cms.flipbuilder.com\/wp-content\/uploads\/2022\/01\/Send-Email.jpg\" title=\"\" alt=\"Enviar email\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>O recurso [Feedback] permite que voc\u00ea deixe seu feedback sobre os problemas encontrados no processo de uso. Voc\u00ea pode facilmente compartilhar seus coment\u00e1rios enviando-nos os arquivos de log, capturas de tela relevantes e as solicita\u00e7\u00f5es ou coment\u00e1rios sobre o programa. Aqui est\u00e3o tr\u00eas maneiras de relatar um problema ou feedback no Flip PDF [\u2026]<\/p>","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[21],"doc_tag":[],"year_month":"2026-05","word_count":354,"total_views":"91187","reactions":{"happy":"3","normal":"0","sad":"16"},"author_info":{"author_nicename":"yokiahoke","author_url":"https:\/\/help.flipbuilder.com\/pt\/author\/yokiahoke\/"},"doc_category_info":[{"term_name":"Report Issues","term_url":"https:\/\/help.flipbuilder.com\/pt\/docs-category\/report-issues\/"}],"doc_tag_info":[],"author_list":[{"ID":"6","user_login":"Andy","display_name":"Andy","id":"6"},{"ID":"13","user_login":"helpfber","display_name":"help fber","id":"13"},{"ID":"9","user_login":"Jacky","display_name":"Jacky","id":"9"},{"ID":"4","user_login":"Jasmin","display_name":"Jasmin","id":"4"},{"ID":"10","user_login":"Lynn","display_name":"Lynn","id":"10"},{"ID":"11","user_login":"manxia","display_name":"manxia","id":"11"},{"ID":"8","user_login":"Shero","display_name":"Shero","id":"8"},{"ID":"3","user_login":"Taby","display_name":"Taby","id":"3"},{"ID":"15","user_login":"WP Dev","display_name":"WP Dev","id":"15"},{"ID":"14","user_login":"yihuang","display_name":"yihuang","id":"14"},{"ID":"5","user_login":"yokiahoke","display_name":"yokiahoke","id":"5"},{"ID":"2","user_login":"Yuki","display_name":"Yuki","id":"2"},{"ID":"17","user_login":"Yvette","display_name":"Yvette","id":"17"},{"ID":"16","user_login":"ZhuSiYing","display_name":"ZhuSiYing","id":"16"}],"knowledge_base_info":[],"knowledge_base_slug":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How do I report an issue or feedback in Flip PDF Plus - FlipBuilder Help Center<\/title>\n<meta name=\"description\" content=\"You can easily share your feedback by sending us the log files, relevant screenshots and the requests or comments about the program.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.flipbuilder.com\/pt\/docs\/how-do-i-report-an-issue-or-feedback-in-flip-pdf\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I report an issue or feedback in Flip PDF Plus - FlipBuilder Help Center\" \/>\n<meta property=\"og:description\" content=\"You can easily share your feedback by sending us the log files, relevant screenshots and the requests or comments about the program.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.flipbuilder.com\/pt\/docs\/how-do-i-report-an-issue-or-feedback-in-flip-pdf\/\" \/>\n<meta property=\"og:site_name\" content=\"FlipBuilder Help Center\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-14T03:34:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cms.flipbuilder.com\/wp-content\/uploads\/2022\/01\/Feedback.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/help.flipbuilder.com\/docs\/how-do-i-report-an-issue-or-feedback-in-flip-pdf\/\",\"url\":\"https:\/\/help.flipbuilder.com\/docs\/how-do-i-report-an-issue-or-feedback-in-flip-pdf\/\",\"name\":\"How do I report an issue or feedback in Flip PDF Plus - 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