{"id":23746,"date":"2022-01-26T02:35:32","date_gmt":"2022-01-26T02:35:32","guid":{"rendered":"https:\/\/cms.flipbuilder.com\/?post_type=docs&#038;p=23746"},"modified":"2023-04-14T03:34:20","modified_gmt":"2023-04-14T03:34:20","password":"","slug":"how-do-i-report-an-issue-or-feedback-in-flip-pdf","status":"publish","type":"docs","link":"https:\/\/help.flipbuilder.com\/fr\/docs\/how-do-i-report-an-issue-or-feedback-in-flip-pdf\/","title":{"rendered":"Comment signaler un probl\u00e8me ou un commentaire dans Flip PDF Plus"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"23746\" class=\"elementor elementor-23746\" data-elementor-post-type=\"docs\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ccf4e9d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ccf4e9d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b9e8576\" data-id=\"b9e8576\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1a4914 elementor-widget elementor-widget-text-editor\" data-id=\"d1a4914\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>La fonction [Feedback] vous permet de laisser vos commentaires sur les probl\u00e8mes que vous avez rencontr\u00e9s lors de l&#039;utilisation. Vous pouvez facilement partager vos commentaires en nous envoyant les fichiers journaux, les captures d&#039;\u00e9cran pertinentes et les demandes ou commentaires sur le programme.<\/p><p>Voici trois fa\u00e7ons de signaler un probl\u00e8me ou un commentaire dans Flip PDF Plus.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adfa90e elementor-widget elementor-widget-text-editor\" data-id=\"adfa90e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>M\u00e9thode 1 : Cliquez sur &quot;signaler ce probl\u00e8me&quot; lorsque vous rencontrez une invite d&#039;erreur<\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5481560 elementor-widget elementor-widget-text-editor\" data-id=\"5481560\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Lors de l&#039;utilisation du programme, si une invite d&#039;erreur s&#039;affiche, veuillez cliquer sur &quot;Signaler cette erreur&quot; et ouvrir le [Feedback] pour d\u00e9crire la situation que vous avez rencontr\u00e9e.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9507bbf elementor-widget elementor-widget-image\" data-id=\"9507bbf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cms.flipbuilder.com\/wp-content\/uploads\/2022\/01\/Feedback.jpg\" title=\"\" alt=\"Retour d&#039;information\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ba4cf8 elementor-widget elementor-widget-image\" data-id=\"1ba4cf8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cms.flipbuilder.com\/wp-content\/uploads\/2022\/01\/Report-This-Issue.jpg\" title=\"\" alt=\"Signaler ce probl\u00e8me\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbfdbfc elementor-widget elementor-widget-text-editor\" data-id=\"fbfdbfc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>M\u00e9thode 2 : Cliquez sur [Feedback] dans la barre de menu<\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b86e11 elementor-widget elementor-widget-text-editor\" data-id=\"4b86e11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Vous pouvez \u00e9galement nous faire part de vos commentaires sur le logiciel en cliquant sur [Commentaires] dans la barre de menu pour nous faire part de toute confusion ou probl\u00e8me que vous avez rencontr\u00e9 lors de la cr\u00e9ation de vos livres. Apr\u00e8s avoir cliqu\u00e9 sur [commentaires], vous verrez une fen\u00eatre contextuelle comme illustr\u00e9 dans l&#039;image suivante.<\/p><p>Vos commentaires sont compos\u00e9s de cinq \u00e9l\u00e9ments distincts.<\/p><p>(1) Satisfaction. Vous pouvez choisir si vous \u00eates satisfait ou insatisfait.<\/p><p>(2) Descriptif. Vous pouvez \u00e9crire toute demande ou commentaire sur les fonctionnalit\u00e9s dans le blanc.<\/p><p>(3)Votre e-mail. Veuillez laisser votre adresse e-mail pour que nous puissions vous contacter au cas o\u00f9 nous aurions des questions.<\/p><p>(4) Fichiers journaux Flip PDF Plus. Vous pouvez joindre vos fichiers journaux Flip PDF Plus pour nous aider \u00e0 comprendre ce qui s&#039;est pass\u00e9, notamment le fichier journal, le fichier config.txt, une image PNG de la premi\u00e8re page de votre flipbook et le fichier system.js.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88381d5 elementor-widget elementor-widget-image\" data-id=\"88381d5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cms.flipbuilder.com\/wp-content\/uploads\/2022\/01\/Flip-PDF-Plus-Log-Files.jpg\" title=\"\" alt=\"Fichiers journaux Flip PDF Plus\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aac6a0 elementor-widget elementor-widget-text-editor\" data-id=\"5aac6a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>(5) Capture d&#039;\u00e9cran ou plusieurs images. Notre syst\u00e8me prendra automatiquement une capture d&#039;\u00e9cran pour vous. Vous pouvez \u00e9galement ajouter plus d&#039;images afin que nous sachions plus de d\u00e9tails sur vos difficult\u00e9s.<\/p><p>Apr\u00e8s avoir confirm\u00e9 que les informations saisies sont correctes, vous pouvez cliquer sur &quot;Envoyer&quot; pour signaler vos commentaires.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f928eb8 elementor-widget elementor-widget-image\" data-id=\"f928eb8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cms.flipbuilder.com\/wp-content\/uploads\/2022\/01\/Add-Screenshot.jpg\" title=\"\" alt=\"Ajouter une capture d&#039;\u00e9cran\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7beaa4 elementor-widget elementor-widget-text-editor\" data-id=\"d7beaa4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>M\u00e9thode 3 : Exportez le fichier journal et envoyez-nous un e-mail<\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3f2a21 elementor-widget elementor-widget-text-editor\" data-id=\"c3f2a21\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Exportez le fichier journal dans le r\u00e9pertoire local.<\/p><p>Cliquez sur &quot;Commentaires&quot;&gt; Cliquez sur &quot;Fichiers journaux Flip PDF Plus&quot;&gt; Exporter et enregistrer les fichiers journaux.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b99cd55 elementor-widget elementor-widget-image\" data-id=\"b99cd55\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cms.flipbuilder.com\/wp-content\/uploads\/2022\/01\/Export-Log-Files.jpg\" title=\"\" alt=\"Exporter les fichiers journaux\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-141f1bc elementor-widget elementor-widget-text-editor\" data-id=\"141f1bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Le fichier que vous avez export\u00e9 est un package zip. Vous pouvez ajouter des images plus pertinentes en pi\u00e8ce jointe de votre e-mail. Et alors\u00a0<a href=\"https:\/\/www.flipbuilder.com\/ticket\/\" target=\"_blank\" rel=\"noopener\">envoyez-nous l&#039;e-mail<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-856f0c2 elementor-widget elementor-widget-image\" data-id=\"856f0c2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cms.flipbuilder.com\/wp-content\/uploads\/2022\/01\/Send-Email.jpg\" title=\"\" alt=\"Envoyer un e-mail\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>La fonction [Feedback] vous permet de laisser vos commentaires sur les probl\u00e8mes que vous avez rencontr\u00e9s lors de l&#039;utilisation. Vous pouvez facilement partager vos commentaires en nous envoyant les fichiers journaux, les captures d&#039;\u00e9cran pertinentes et les demandes ou commentaires sur le programme. Voici trois fa\u00e7ons de signaler un probl\u00e8me ou un commentaire dans Flip PDF [\u2026]<\/p>","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[21],"doc_tag":[],"year_month":"2026-04","word_count":354,"total_views":"89314","reactions":{"happy":"3","normal":"0","sad":"15"},"author_info":{"author_nicename":"yokiahoke","author_url":"https:\/\/help.flipbuilder.com\/fr\/author\/yokiahoke\/"},"doc_category_info":[{"term_name":"Report Issues","term_url":"https:\/\/help.flipbuilder.com\/fr\/docs-category\/report-issues\/"}],"doc_tag_info":[],"author_list":[{"ID":"6","user_login":"Andy","display_name":"Andy","id":"6"},{"ID":"13","user_login":"helpfber","display_name":"help fber","id":"13"},{"ID":"9","user_login":"Jacky","display_name":"Jacky","id":"9"},{"ID":"4","user_login":"Jasmin","display_name":"Jasmin","id":"4"},{"ID":"10","user_login":"Lynn","display_name":"Lynn","id":"10"},{"ID":"11","user_login":"manxia","display_name":"manxia","id":"11"},{"ID":"8","user_login":"Shero","display_name":"Shero","id":"8"},{"ID":"3","user_login":"Taby","display_name":"Taby","id":"3"},{"ID":"15","user_login":"WP Dev","display_name":"WP Dev","id":"15"},{"ID":"14","user_login":"yihuang","display_name":"yihuang","id":"14"},{"ID":"5","user_login":"yokiahoke","display_name":"yokiahoke","id":"5"},{"ID":"2","user_login":"Yuki","display_name":"Yuki","id":"2"},{"ID":"17","user_login":"Yvette","display_name":"Yvette","id":"17"},{"ID":"16","user_login":"ZhuSiYing","display_name":"ZhuSiYing","id":"16"}],"knowledge_base_info":[],"knowledge_base_slug":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How do I report an issue or feedback in Flip PDF Plus - FlipBuilder Help Center<\/title>\n<meta name=\"description\" content=\"You can easily share your feedback by sending us the log files, relevant screenshots and the requests or comments about the program.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.flipbuilder.com\/fr\/docs\/how-do-i-report-an-issue-or-feedback-in-flip-pdf\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I report an issue or feedback in Flip PDF Plus - FlipBuilder Help Center\" \/>\n<meta property=\"og:description\" content=\"You can easily share your feedback by sending us the log files, relevant screenshots and the requests or comments about the program.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.flipbuilder.com\/fr\/docs\/how-do-i-report-an-issue-or-feedback-in-flip-pdf\/\" \/>\n<meta property=\"og:site_name\" content=\"FlipBuilder Help Center\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-14T03:34:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cms.flipbuilder.com\/wp-content\/uploads\/2022\/01\/Feedback.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/help.flipbuilder.com\/docs\/how-do-i-report-an-issue-or-feedback-in-flip-pdf\/\",\"url\":\"https:\/\/help.flipbuilder.com\/docs\/how-do-i-report-an-issue-or-feedback-in-flip-pdf\/\",\"name\":\"How do I report an issue or feedback in Flip PDF Plus - 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