{"id":23746,"date":"2022-01-26T02:35:32","date_gmt":"2022-01-26T02:35:32","guid":{"rendered":"https:\/\/cms.flipbuilder.com\/?post_type=docs&p=23746"},"modified":"2026-07-15T04:41:56","modified_gmt":"2026-07-15T04:41:56","password":"","slug":"how-do-i-report-an-issue-or-feedback-in-flip-pdf","status":"publish","type":"docs","link":"https:\/\/help.flipbuilder.com\/es\/docs\/how-do-i-report-an-issue-or-feedback-in-flip-pdf\/","title":{"rendered":"\u00bfC\u00f3mo informo un problema o comentario en Flip PDF Plus?"},"content":{"rendered":"

La funci\u00f3n [Comentarios] le permite dejar sus comentarios sobre los problemas que encontr\u00f3 en el proceso de uso. Puede compartir f\u00e1cilmente sus comentarios envi\u00e1ndonos los archivos de registro, las capturas de pantalla relevantes y las solicitudes o comentarios sobre el programa.<\/p>\n

Aqu\u00ed hay tres formas en que puede informar un problema o comentario en Flip PDF Plus.<\/p>\n

M\u00e9todo 1: haga clic en "informar este problema" cuando encuentre un mensaje de error<\/h4>\n

Mientras usa el programa, si aparece un mensaje de error, haga clic en "Informar este error" y abra [Comentarios] para describir la situaci\u00f3n que ha encontrado.<\/p>\n

\"Realimentaci\u00f3n\"
\n\"Reportar<\/p>\n

M\u00e9todo 2: haga clic en [Comentarios] en la barra de men\u00fa<\/h4>\n

Tambi\u00e9n puede enviar comentarios sobre el software haciendo clic en [Comentarios] en la barra de men\u00fa para informarnos cualquier confusi\u00f3n o problema que haya encontrado durante la creaci\u00f3n de sus libros. Despu\u00e9s de hacer clic en [comentarios], ver\u00e1 una ventana emergente como se muestra en la siguiente imagen.<\/p>\n

Su retroalimentaci\u00f3n se compone de cinco componentes distintos.<\/p>\n

(1) Satisfacci\u00f3n. Puede elegir si est\u00e1 satisfecho o insatisfecho.<\/p>\n

(2) Descripci\u00f3n. Puede anotar cualquier solicitud o comentario sobre las caracter\u00edsticas en el espacio en blanco.<\/p>\n

(3) Su correo electr\u00f3nico. Por favor, deje su direcci\u00f3n de correo electr\u00f3nico para que nos comuniquemos con usted en caso de que tengamos alguna pregunta.<\/p>\n

(4) archivos de registro Flip PDF Plus. Puede adjuntar sus archivos de registro Flip PDF Plus para ayudarnos a comprender lo que sucedi\u00f3, lo que incluye el archivo de registro, el archivo config.txt, una imagen PNG de la primera p\u00e1gina de su flipbook y el archivo system.js.<\/p>\n

\"Archivos<\/p>\n

(5) Captura de pantalla o m\u00e1s im\u00e1genes. Nuestro sistema tomar\u00e1 autom\u00e1ticamente una captura de pantalla por usted. Tambi\u00e9n puede agregar m\u00e1s im\u00e1genes para que conozcamos m\u00e1s detalles de sus dificultades.<\/p>\n

Despu\u00e9s de confirmar que la informaci\u00f3n ingresada es correcta, puede hacer clic en "Enviar" para informar sus comentarios.<\/p>\n

\"\"<\/p>\n

M\u00e9todo 3: exporte el archivo de registro y env\u00edenos un correo electr\u00f3nico<\/h4>\n

Export the log file to the local directory.<\/p>\n

Haga clic en "Comentarios" > Haga clic en "Archivos de registro Flip PDF Plus" > Exportar y guardar los archivos de registro.<\/p>\n

\"Exportar<\/p>\n

El archivo que export\u00f3 es un paquete zip. Puede agregar im\u00e1genes m\u00e1s relevantes juntas como archivo adjunto de su correo electr\u00f3nico. Y luego send us the email<\/a>.<\/p>\n

\"Enviar<\/p>","protected":false},"excerpt":{"rendered":"

La funci\u00f3n [Comentarios] le permite dejar sus comentarios sobre los problemas que encontr\u00f3 en el proceso de uso. Puede compartir f\u00e1cilmente sus comentarios envi\u00e1ndonos los archivos de registro, las capturas de pantalla relevantes y las solicitudes o comentarios sobre el programa. Aqu\u00ed hay tres formas en que puede informar un problema o comentarios en Flip PDF [\u2026]<\/p>","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[21],"doc_tag":[],"year_month":"2026-08","word_count":354,"total_views":"96693","reactions":{"happy":"3","normal":"0","sad":"16"},"author_info":{"author_nicename":"yokiahoke","author_url":"https:\/\/help.flipbuilder.com\/es\/author\/yokiahoke\/"},"doc_category_info":[{"term_name":"Report Issues","term_url":"https:\/\/help.flipbuilder.com\/es\/docs-category\/report-issues\/"}],"doc_tag_info":[],"author_list":[{"ID":"6","user_login":"Andy","display_name":"Andy","id":"6"},{"ID":"13","user_login":"helpfber","display_name":"help fber","id":"13"},{"ID":"9","user_login":"Jacky","display_name":"Jacky","id":"9"},{"ID":"4","user_login":"Jasmin","display_name":"Jasmin","id":"4"},{"ID":"18","user_login":"Joe","display_name":"Joe Wang","id":"18"},{"ID":"10","user_login":"Lynn","display_name":"Lynn","id":"10"},{"ID":"11","user_login":"manxia","display_name":"manxia","id":"11"},{"ID":"8","user_login":"Shero","display_name":"Shero","id":"8"},{"ID":"3","user_login":"Taby","display_name":"Taby","id":"3"},{"ID":"15","user_login":"WP Dev","display_name":"WP Dev","id":"15"},{"ID":"14","user_login":"yihuang","display_name":"yihuang","id":"14"},{"ID":"5","user_login":"yokiahoke","display_name":"yokiahoke","id":"5"},{"ID":"2","user_login":"Yuki","display_name":"Yuki","id":"2"},{"ID":"17","user_login":"Yvette","display_name":"Yvette","id":"17"},{"ID":"16","user_login":"ZhuSiYing","display_name":"ZhuSiYing","id":"16"}],"knowledge_base_info":[],"knowledge_base_slug":[],"yoast_head":"\nHow do I report an issue or feedback in Flip PDF Plus - 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